Refund policy
Cancellation & Return Policy
At TrueBliss, every product is handcrafted with care using aroma-enriched, natural ingredients. Please review our combined cancellation and refund guidelines below:
Cancellation Policy
- Cancellation Timeframe: You may request an order cancellation within 24 hours of purchase or before your order has been dispatched—whichever occurs first.
- Standard Deductibles: All approved order cancellations are subject to a deductible fee to cover non-refundable processing charges incurred during the original transaction such as payments gateway.
Refund Policy
- Eligibility for Refunds: We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging.
- Once the product(s) are received and verified on our end, we will initial a refund within 5-7 business working days.
- Standard Deductibles: Please note that the shipping cost, the cost on your end for returning the parcel and other charges such as payments gateway charges will not be refundable. Please check our shipping policy for more details.
- Unfortunately, we cannot accept returns on sale items, combo packs, Lip products, and gift cards. You can always contact us for any return question at contact@truebliss.store
Options to receive Refund
- Store Credit Option: Choose to receive your refund (minus non-refundable payment gateway charges) as a TrueBliss gift voucher which will be issued within 2 business days and can be applied to any future purchase within a year.
- Direct Account Refund: Choose to have funds returned via money transfer. Direct money refunds take up to 5-7 business days to process and reflect in your account.
How to Request a Cancellation or Refund
Contact our support team at support@truebliss.store with your order number, photo evidence (if applicable for damaged items), and your preferred refund method (Store Credit or Bank Refund).