Shipping and Refund Policy
Refund policy
We aim at processing and dispatching orders as quickly as possible
- For deliveries in the Mumbai: 3 working days, unless we are exceptionally out of stock and we will let you know about the same in advance.
- For deliveries in rest of India: 5 - 8 working days, unless we are exceptionally out of stock and we will let you know about the same in advance.
- TrueBliss Skincare reserve the right to refuse confirmed orders that falls under the following categories of items: - Cheques, Money orders, Drafts & E- Banking
- Orders that are customer approved but without enough funds will not be processed.
- Delivery of Goods will take place at the Delivery Address specified by you while placing the order. You will need to submit a separate Order for Goods where you require to deliver at multiple destinations.
- If you are not personally available to accept delivery, you may appoint a representative to do so in your place.
- On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, such as photo identification proof
- You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.
- You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place.
- Any shipment which we are sending for personal use and customer is not answering the call or not replying to our mail then in that case if they ask for refund that wouldn’t be possible as per our management decision.
Customs and international shipping
We are not shipping beyond India as of now. However if you have any specific requirements please drop us an email at contact@truebliss.store
Remote Area
Please note that if the receiver's delivery address falls into a remote area then a separate charge will be levied extra. To know further details, you can E-Mail us contact@truebliss.store with your ZIP Code / Postal Code to confirm if the delivery area falls into a Remote Area or Not. Thanks for your understanding.
In remote area shipment will take 10-15 business days for delivery (Which will be sent through India Post-professional-track on or with prime track)
If shipment gets lost in transit for remote areas then it won’t be our responsibility, claims for refund cannot be processed in such cases
